Bank of America has announced its Off Campus Drive 2026 for the Apprentice role across multiple locations in India. Graduates with up to four years of experience can apply for this full-time opportunity in the Client Protection operations team within Global Business Services.
Job Overview
Company Name: Bank of America
Job Role: Apprentice
Qualification: Graduation (Any Stream)
Experience: 0–4 Years
Location: Mumbai, Gurugram, GIFT City (Gandhinagar), Hyderabad & Chennai
Employment Type: Full-Time
Salary: Best in Industry
Last Date: Apply As Soon As Possible
About Company
Bank of America is one of the world’s leading financial institutions, serving individuals, small businesses, large corporations, and governments across numerous countries. Through its Global Business Services (GBS) division, the company delivers technology, operations, and business support services that help improve efficiency and maintain operational excellence across its global network. In India, Bank of America operates through BA Continuum India Private Limited (BACI), supporting various business functions from multiple delivery centers. The organization focuses on innovation, risk management, customer service, and operational excellence while providing employees with opportunities to build long-term careers in the banking and financial services industry.
Job Description
Bank of America is hiring Apprentices for its Client Protection operations under the Global Business Services division. The selected candidates will support fraud detection, claims processing, chargeback operations, and customer protection activities related to banking products and card services.
The role involves reviewing customer requests, investigating fraud-related cases, processing chargebacks, and resolving claims according to established banking procedures and regulatory requirements. Candidates will be expected to maintain high levels of accuracy, productivity, and compliance while working in a fast-paced operational environment.
This position operates on a 24×7 schedule, and selected candidates should be willing to work rotational shifts depending on business requirements.
Key Responsibilities
- Process customer claims, chargebacks, and service requests accurately.
- Review potential fraud alerts generated by fraud monitoring systems.
- Investigate suspicious transactions and identify recovery opportunities.
- Resolve customer claims in accordance with banking policies and procedures.
- Process disputes related to debit cards, credit cards, ATM transactions, and cheque fraud.
- Ensure compliance with internal operational standards and regulatory guidelines.
- Maintain productivity, quality, and accuracy targets.
- Document case details and update internal systems.
- Collaborate with internal teams to resolve customer issues efficiently.
- Meet defined Key Performance Indicators (KPIs) and Key Result Areas (KRAs).
Required Skills
- Basic understanding of banking products and financial services.
- Knowledge of debit and credit card operations.
- Basic awareness of fraud detection processes.
- Familiarity with card networks and chargeback concepts.
- Good verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Attention to detail and accuracy.
- Ability to multitask in a dynamic work environment.
- Working knowledge of Microsoft Office applications.
- Self-motivated with the ability to achieve productivity goals.
- Adaptability to rotational shifts and changing business requirements.
Eligibility Criteria
- Candidates should possess a graduation degree in any discipline from a recognized university.
- Applicants with 0 to 4 years of experience are eligible to apply for this opportunity.
- Candidates should have good communication skills, basic banking knowledge, analytical thinking, and proficiency in Microsoft Office tools. They should also be willing to work in rotational shifts, as the Client Protection team operates round the clock.
- The role is suitable for graduates interested in building a career in banking operations, fraud prevention, and customer protection services.
Salary Details
The official notification has not disclosed the compensation for this position. Selected candidates will receive Best in Industry salary and benefits as per Bank of America’s compensation policies.
Selection Process
The official job posting has not specified the recruitment or selection process.
Bank of America Off Campus Drive – Important Apply Links
Apprentice – Apply for this Job
Frequently Asked Questions
- Who can apply for the Bank of America Apprentice role?
Graduates from any stream with 0 to 4 years of experience are eligible to apply.
- What are the job locations for this recruitment?
The opportunity is available in Mumbai, Gurugram, GIFT City (Gandhinagar), Hyderabad, and Chennai.
- Is the role full-time?
Yes. The Apprentice position is a full-time opportunity.
- What are the working hours?
The Client Protection operations function works 24×7, and selected candidates may be assigned rotational shifts based on business requirements.