TP has announced its Off Campus Drive 2026 for the role of Customer Service Specialist II (Voice Process) in Chennai. Candidates with experience in Accounts Receivable (AR) Collections, customer support, or Order-to-Cash processes are encouraged to apply. This is a full-time opportunity offering an attractive salary package and career growth in the finance and customer service domain.
Job Overview
- Company Name: TP
- Job Role: Customer Service Specialist II (Voice Process)
- Qualification: Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, or a related field
- Experience: 1–5 Years
- Location: Chennai
- Employment Type: Full-Time
- Salary: ₹5.5 LPA (Up to ₹6 LPA for exceptional candidates)
- Last Date: Apply As Soon As Possible
About Company
TP is a global leader in digital business services, delivering customer experience management, business process outsourcing, and technology-driven solutions to organizations across various industries. With a workforce of more than 500,000 employees worldwide, the company supports businesses through customer care, technical support, finance, analytics, and back-office operations. TP combines technology, automation, and skilled professionals to help organizations improve customer satisfaction and operational efficiency. Employees benefit from a collaborative work environment, learning opportunities, and exposure to global business practices, making TP a preferred employer for professionals seeking long-term career growth.
Job Description
TP is hiring Customer Service Specialist II (Voice Process) professionals to manage Accounts Receivable (AR) collections and customer payment activities. The selected candidates will be responsible for monitoring outstanding invoices, communicating with customers regarding overdue payments, resolving billing issues, and ensuring timely collections while maintaining strong customer relationships.
The role requires effective communication, analytical thinking, and the ability to coordinate with multiple internal teams to resolve payment-related concerns. Candidates should be comfortable working in night shifts and meeting collection performance targets.
Key Responsibilities
- Monitor customer accounts for overdue invoices and outstanding balances.
- Contact customers through phone, email, and other communication channels to collect payments.
- Follow up on pending accounts and negotiate payment schedules when necessary.
- Investigate and resolve invoice, billing, and payment-related discrepancies.
- Maintain accurate records of collection activities in ERP or CRM systems.
- Reconcile customer accounts and update payment information regularly.
- Coordinate with Finance, Sales, and Customer Service teams to resolve customer issues.
- Prepare aging reports and collection status updates for management.
- Ensure compliance with company policies and collection procedures.
- Achieve monthly collection targets and improve Days Sales Outstanding (DSO).
Required Skills
- Strong communication and negotiation skills.
- Good knowledge of Accounts Receivable and Collections processes.
- Understanding of Order-to-Cash (O2C), AR aging, and dispute management.
- Proficiency in Microsoft Excel and reporting tools.
- Customer service and relationship management skills.
- Analytical and problem-solving abilities.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Experience in international collections (US, UK, or APAC) is an added advantage.
Eligibility Criteria
Candidates applying for this opportunity should meet the following requirements:
- Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, or a related discipline.
- 1–5 years of experience in Accounts Receivable, Collections, or Order-to-Cash processes.
- Knowledge of AR collections, cash applications, billing reconciliation, and payment dispute resolution.
- Strong verbal and written communication skills.
- Good analytical and organizational abilities.
- Willingness to work in night shifts.
- Ability to work effectively in a team-oriented environment.
Salary Details
Selected candidates will receive an annual salary of ₹5.5 LPA, with exceptional candidates eligible for a package of up to ₹6 LPA, based on experience and interview performance.
Company Name Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Customer Service Specialist II | Apply for this Job |
Frequently Asked Questions
1. What is the job role offered in the TP Off Campus Drive 2026?
The recruitment is for the Customer Service Specialist II (Voice Process) position focusing on Accounts Receivable and Collections.
2. What qualification is required?
Candidates should have a Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, or a related field.
3. What experience is required?
Applicants should have 1–5 years of experience in Accounts Receivable, Collections, or Order-to-Cash processes.
4. What salary does TP offer for this role?
The offered salary is ₹5.5 LPA, with exceptional candidates eligible for up to ₹6 LPA.