Wipro is inviting applications for the position of Production Agent L1 in Hyderabad, Telangana. This opportunity is ideal for entry-level candidates who are interested in technical support, customer service, and content moderation while working with one of the world’s leading technology services and consulting companies.
Job Overview
- Company Name: Wipro
- Job Role: Production Agent L1
- Qualification: Bachelor’s Degree
- Experience: Entry Level
- Location: Hyderabad, Telangana
- Employment Type: Full-Time
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
Wipro Limited is a leading global technology services and consulting company that helps organizations accelerate their digital transformation journey. With more than 230,000 employees and business partners across 65 countries, Wipro delivers innovative solutions in consulting, engineering, cloud, artificial intelligence, business operations, and digital services.
The company serves clients across multiple industries by combining technology expertise with business innovation to solve complex challenges. Wipro focuses on continuous learning, employee development, and delivering customer-centric solutions while promoting innovation and operational excellence. Employees at Wipro gain opportunities to work on global projects, enhance their technical capabilities, and build rewarding careers in a collaborative and dynamic work environment.
Job Description
Wipro is hiring Production Agent L1 professionals to provide technical support and ensure timely resolution of client issues while maintaining high-quality service standards. The role involves handling customer requests received through phone calls and emails, documenting issues, troubleshooting technical problems, and delivering effective solutions within defined Service Level Agreements (SLAs).
The selected candidate will maintain accurate records of customer interactions, update internal knowledge resources, and collaborate with team leaders to improve customer support processes. The position also requires participation in product training sessions to stay updated on product features and improve technical expertise.
Candidates should possess strong communication skills, customer service abilities, and a willingness to learn new technologies and business processes.
Key Responsibilities
- Respond to customer queries received through phone calls and emails.
- Deliver technical support while meeting defined quality standards.
- Record customer details, issues, and troubleshooting activities accurately.
- Follow standard operating procedures to resolve customer concerns.
- Ensure resolution of client issues within agreed Service Level Agreements (SLAs).
- Maintain and access internal knowledge bases for effective problem resolution.
- Learn product features to provide accurate customer support.
- Analyze call logs and identify recurring issues.
- Update self-help documentation to improve customer experience.
- Escalate unresolved or critical issues to the team leader.
- Provide complete product-related information during customer interactions.
- Diagnose and troubleshoot technical issues using step-by-step guidance.
- Help customers understand product features and navigation.
- Maintain logs of customer calls and email interactions.
- Process customer requests using the designated tracking system.
- Suggest alternative solutions when appropriate to improve customer satisfaction.
- Conduct follow-up calls to collect customer feedback and ensure SLA compliance.
- Participate in product and technical training programs.
- Collaborate with team leaders to identify learning and process improvement opportunities.
- Continuously update technical knowledge through self-learning initiatives.
Required Skills
- Strong customer service and technical support skills.
- Good verbal and written communication abilities.
- Basic troubleshooting and problem-solving skills.
- Ability to handle customer queries professionally.
- Documentation and record management skills.
- Knowledge of Service Level Agreements (SLAs).
- Ability to work with knowledge management systems.
- Time management and organizational skills.
- Willingness to learn new products and technologies.
- Team collaboration and interpersonal skills.
- Basic analytical skills for identifying recurring issues.
- Content Moderation (Mandatory Skill).
Eligibility Criteria
Candidates should possess a Bachelor’s Degree. Since no specific experience requirement has been mentioned, this opportunity is suitable for Entry Level applicants.
Applicants should have strong communication skills, customer service orientation, and the ability to troubleshoot technical issues. Candidates must be comfortable handling customer interactions through calls and emails while maintaining quality standards and meeting SLAs.
Knowledge of content moderation, technical support processes, and customer relationship management will be an added advantage. Candidates should also be willing to participate in product training and continuously enhance their technical knowledge.
Salary Details
Wipro has not disclosed the salary package for the Production Agent L1 position. Selected candidates will receive compensation and benefits according to the company’s compensation policies and industry standards.
Salary: Best in Industry
Company Name Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Production Agent L1 | Apply for this Job |
Frequently Asked Questions
1. What is the job role offered by Wipro?
Wipro is hiring for the Production Agent L1 position.
2. What qualification is required for this role?
Candidates should have a Bachelor’s Degree.
3. Where is the job located?
The job location is Hyderabad, Telangana.
4. What is the mandatory skill required for this position?
The mandatory skill mentioned in the job description is Content Moderation.