Sutherland has announced its Recruitment 2026 for the position of Technical Support Associate in Chennai. The company is inviting candidates with customer service experience and technical troubleshooting skills to joinSutherland is hiring Technical Support Associates to provide voice-based customer support for device setup, troubleshooting, and technical issue resolution. The role is ideal for candidates with at least one year of customer service experience, good communication skills, and an interest in consumer technology. Selected candidates will work its customer support team. This is a full-time, on-site opportunity for professionals interested in delivering technical assistance and exceptional customer experiences.
Position Summary
Sutherland is hiring Technical Support Associates to provide voice-based customer support for device setup, troubleshooting, and technical issue resolution. The role is ideal for candidates with at least one year of customer service experience, good communication skills, and an interest in consumer technology. Selected candidates will work closely with customers and internal teams to ensure timely issue resolution and high-quality service delivery.
Employment Details
- Organization: Sutherland
- Position: Technical Support Associate
- Qualification: High School Diploma or Currently Enrolled in College
- Experience: 1+ Year
- Job Location: Chennai, Tamil Nadu
- Employment Type: Brick and Mortar (Full-Time, On-site)
- Compensation: Best in Industry
- Application Deadline: Applications Open
Company Profile
Sutherland is a global provider of business process and technology management services with more than three decades of industry experience. The company delivers customer experience, digital transformation, analytics, and business process solutions to organizations across various industries worldwide. By combining technology, automation, and customer-centric services, Sutherland supports businesses in improving operational efficiency and customer satisfaction. The organization offers career growth opportunities through structured training, skill development programs, and performance-based advancement. With operations across multiple countries, Sutherland provides employees with exposure to global business environments while encouraging continuous learning and professional development.
Roles and Responsibilities
- Provide technical support to customers through voice interactions.
- Assist customers with device setup and configuration.
- Troubleshoot technical issues and recommend effective solutions.
- Research and resolve customer concerns using multiple systems.
- Build and maintain product knowledge to deliver accurate support.
- Escalate complex issues to the appropriate internal teams.
- Document customer interactions and issue resolutions accurately.
- Identify recurring customer issues and suggest improvements.
- Deliver high-quality customer service while meeting performance standards.
- Collaborate with team members to ensure consistent service delivery.
Technical and Professional Skills Required
- Strong verbal communication skills.
- Excellent problem-solving abilities.
- Active listening skills.
- Customer service experience.
- Technical troubleshooting knowledge.
- Basic understanding of networking and Wi-Fi.
- Good typing speed (30 WPM for voice and 32 WPM for chat).
- Ability to work with multiple software applications simultaneously.
- Strong organizational and time management skills.
- Flexibility to work shifts, including weekends and evenings.
Educational Qualification and Eligibility
Candidates should have completed a High School Diploma or be currently enrolled in college. Applicants must possess at least one year of customer service experience along with good communication and troubleshooting skills. Basic knowledge of consumer devices, networking, and Wi-Fi is preferred. Candidates should also be comfortable working in rotational shifts, including weekends and evening schedules.
Compensation and Benefits
Compensation: Best in Industry
Employees may receive:
- Competitive salary package.
- Performance-based incentives.
- Overtime and shift differential benefits for eligible shifts.
- Annual performance-based salary increments.
- Comprehensive training and supervisory support.
- Health and life insurance coverage.
- Employee referral program.
- Career growth and advancement opportunities.
- Employee rewards and recognition programs.
Application Process
Interested candidates should submit their applications through the company’s official careers portal. Before applying, ensure that your resume is updated and that all required educational and professional details are accurately provided. Applications will be reviewed based on the eligibility criteria and role requirements.
Sutherland Recruitment – Apply Links
| Position | Official Application |
|---|---|
| Technical Support Associate | Apply for this Job |
Candidate FAQs
1. What position is Sutherland hiring for?
Sutherland is recruiting candidates for the Technical Support Associate role in Chennai.
2. What experience is required?
Applicants should have at least one year of customer service experience.
3. What educational qualification is required?
Candidates should have a High School Diploma or be currently enrolled in college.
4. Are rotational shifts part of the job?
Yes. Candidates should be willing to work rotational shifts, including weekends and evenings.